Job description
Nike does more than outfit the world’s best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We’re looking for people who can grow, think, dream and create. Every employee brings inspiration and innovation to our business and we seek achievers, leaders and visionaries.
In this key role of European Strategic Customer Operations Director for our European Headquarters near Amsterdam, you will be responsible for providing support, information and advice on business decisions, as well as leading and coaching the customer operations process for our key accounts.
Develop the transformation of the European Customer Operations team and its capabilities to enable marketplace transformation (=MPT) agenda in Europe, focusing on our strategic customers.
Collaborate deeply with the MPT organization and operations departments to secure deep alignment in capability building, business planning and execution.
Inspire and coach European supply chain operations leadership to ensure all operations functions understand and integrate the requirements of our strategic customers in their functions.
Develop and standardize operational core capabilities and tools (e.g. stock and sales planning) that enable effective end to end integrated planning / execution. Deploy this across Europe, starting with the strategic accounts.
Manage and coach team of Account Customer Operations Directors. Set team and individual goals that align with department and function goals. Coach staff, create opportunities for people development and drive performance management. Develop a team structure that facilitates and maximizes individual and team performance.
Manage the customer operations and account operations portfolio of activities for strategic accounts.
Drive continuous project and process improvement efforts within the function by working across all interfacing organizations. Apply advanced functional and business understanding and problem solving skills to create a positive impact on the business.
Direct assigned project work to completion, keeping focus on work which will be applicable and impact future sales efforts. Ensure projects meet deadlines.
Desired Skills and Experience
Bachelor’s/Master Degree and a minimum 8 years’ experience in business planning and/or commercial functions. Strong preference for retail or FMCG experience.
Proven knowledge and experience in a retailer’s fulfilment and planning processes.
Management experience in the operational planning process, including forecasting, targeting, and assortment planning.
Highly developed verbal and written communication skills, with the ability to clearly articulate goals and objectives.
Strong negotiating and influencing skills and the ability to champion complex projects, both cross functionally and vertically within the organization, as well as outside the organization.
Knowledge in reporting, sales, business development, operational and financial analysis.
Problem solving, analytical skills and high ability to work in a team.
Fluent in written and spoken English.
Availability to travel 10 - 20% of the time.